Frequently Asked Questions (FAQs)

  • Where is Children’s Health℠ located?

    Today, with a full range of pediatric health, wellness, and acute care services across multiple locations we are offering more services to more children in more places than ever before. Please select from the following:

    Directions

    Please contact us at 844-4CHILDRENS, download our mobile app or Google Maps can assist you.

    Bus and rail routes

    Please contact the DART or TRE customer information line at 214-979-1111.

  • Hospital and visiting hours

    What are the hospital’s operating hours?

    The hospital is open 24 hours a day 365 days a year. 

    When are visiting hours?

    Visiting hours for all units, including the Pediatric Intensive Care Unit (PICU),  are from 8 a.m. – 9 p.m. seven days a week. Please review the visitor restrictions.

    When are outpatient hours?

    For information about outpatient office hours please call 844-4CHILDRENS.

  • Visiting patients

    What gifts can I bring to a patient?

    Gifts are allowed except for potted plants and latex balloons. Learn more about visiting a patient at Children’s Heath.

    How can I send a gift to a patient?

    Children's Medical Center Dallas

     

    Children's Medical Center Plano

    • For patients receiving inpatient care at Children's Medical Center Plano, you can quickly and conveniently send them a gift using our online gift shop. Learn more.
    • Kelli's Gift shop is located in the pharmacy (Suite L1203) at Children's Medical Center Plano.

    How many people can visit a patient’s room at once?

    Learn more about visiting a patient at Children’s Heath by clicking here.

    Am I allowed to bring food?

    Yes. Food is allowed on the patient floors except for the Pediatric Intensive Care Unit (PICU) and the surgery waiting room.

    Can I take pictures of the hospital (inside/outside)?

    Yes. However, for the privacy and safety of our patients, we ask that you not take pictures of patients and their families. We also, recommend, for your child's safety not posting pictures of your child on public sites.

    Visitor Guidelines

    No charging electronic devices on patient beds.

  • Parking

    How much is parking at Children's Health locations?

    Dallas

     

    Plano

      

  • Shuttle service

    Does Children’s Health provide a shuttle service around the Dallas and Plano campuses?

    Yes. For information about departure times and routes please stop by any concierge desk or view our shuttle tracker.

    Track Our Shuttles

    View routes and departure times

    To contact the driver about items left on the shuttle or other issues, visit the Shuttle Tracker and use the “Contact us” link.

  • Overnight lodging and food

    Where is the closest hotel? 

    Please stop by the Concierge desk for hotel information or call us at 844-4CHILDRENS.

    Where is the Ronald McDonald House located?

    Ronald McDonald House
    4707 Bengal St
    Dallas, TX 75235
    214-631-7354

    Where are the closest restaurants located?

    The concierge staff can provide a list of nearby restaurants including fast food, dine-in or carry out.

    Can I purchase meal cards at the hospital?

    Yes. Meal cards may be purchased at any of the cafeterias. Meal cards are $8. Learn more about dining at Children's.

    Where are the closest grocery stores?

    Kroger (2 miles)
    4142 Cedar Springs Rd
    Dallas, TX 75219
    214-599-9859

    Walmart (7 miles)
    1521 N Cockrell Hill Rd
    Dallas, TX 75211
    214-330-7249

  • Appointments

    How do I make an appointment?

    • Appointments can be requested online or by calling 844-4CHILDRENS. 
    • You may also use MyChart to schedule any follow up appointments with your child’s provider. 
      • To learn more about MyChart click here.

    When/where is my child’s appointment?

    For appointment information please call us at 844-4CHILDRENS or sign in to your MyChart account.

    Where can I get a medical excuse for school or work?

    Please follow up with your provider’s office. They will be able to provide you with a letter. You may also print a letter by signing into MyChart. 

    Are wagons or wheelchairs available for me to use?

    Yes. Please stop by any concierge desk to borrow a wagon or wheelchair. Learn more.

  • Insurance and billing

    Does Children’s Health accept my insurance?

    For more information about insurance plans accepted by Children's Health contact our Admitting office at 214-456-2190. You can also contact your insurance carrier directly.

    How do I pay my Children's Health bill?

    For your convenience you can pay your bill(s) on line here, you can come in person to the Admitting office location on the first floor of the hospital or my using MyChart.

    If you have questions, please contact us at 214-456-BILL or via email at patientbilling@childrens.com.

    Can I apply for Medicaid at Children’s Health?

    Yes, if you have received a bill from Children’s Health or your child has an upcoming appointment. Otherwise, to obtain more information about your local Medicaid office contact the Texas Health and Human Services Commission help line at 800-252-8263. 

    My child does not have medical insurance or Medicaid; can I still bring my child to Children’s Health Emergency Room (ER)?

    Yes, by law, we do not deny care to anyone.

  • MyChart

    What is MyChart?

    MyChart is another tool offered at Children’s Health. With MyChart you can access portions of your child’s medical records, appointment information, test results, request prescription refills, and message your child’s provider. To learn more about MyChart, click here to view MyChart.

  • Wi-Fi and computer access

    Does Children’s Health offer free Wi-Fi?

    Yes. Free Wi-Fi access is available throughout the hospital. To learn more, click here.

    Does Children’s Health have a computer that I can borrow?

    Yes. Please visit the Family Resource Library or contact us at 214-456-0222 for locations and hours.

  • Medical records

    How can I get a copy of my child’s medical records?

  • Pharmacy

    Where are the closest pharmacies located?

    Children's Health has multiple on-site pediatric outpatient pharmacies. 

    Dallas

    Children’s Medical Center Dallas Bright Building
    Suite E1000
    214-456-2879

    Children's Health Specialty Center Dallas Campus
    Suite F1510
    214-456-0461

    Plano

    Children's Medical Center Plano
    Suite L1203
    844-919-2479

  • Car seats

    Does Children’s Health offer car seat inspections?

    Yes. The car seat program is part of the Children’s Health Trust, dedicated to making life better and safer for kids. To learn more about our car seat program, click here.

    How can I get a car seat if my child is on Medicaid?

  • Immunizations

    Where can I take my child for immunizations?

  • Getting Involved

    How can I donate to or volunteer with Children’s Health?

    Thank you for your generosity. Donations and volunteers are always welcome and appreciated. To learn more about how you can help, click here.

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