MyChart Bedside FAQs

Using MyChart Bedside

• Getting Started

  The first time you use MyChart Bedside, you will need to make a 4 to 10-digit numerical PIN. You will use this PIN to log into the protected tablet to use the MyChart Bedside app. Your nurse will help you get your PIN setup. If the patient has a designated proxy, then the patient and the proxy will have separate PINs to operate the tablet.

  On the home screen of the tablet, click on the MyChart Bedside icon. Read through the license agreement, click “Accept” at the bottom and then click “Tap here to start”.

  

  Hold the tablet in landscape mode (sideways) for the best view of the MyChart Bedside menu. Scroll through menu items on the left side of the screen to use important information about the hospital stay, along with links to helpful resources.

• Do I need to enter my PIN to use the MyChart Bedside tablet?

  Yes, you will enter your PIN to use the MyChart Bedside tablet throughout your child’s stay. To protect the privacy and security of your information, you will automatically be logged out of the tablet after 15 minutes of inactivity. You will be required to enter your PIN again to use the tablet.

• What if I forget my PIN?

  You will have 5 chances to enter your correct PIN before being locked out of MyChart Bedside. Your nurse will be able to help you reset your PIN.

• How do I turn on the tablet?

  To turn the hospital-issued tablet on, press and hold the Power/Lock Key for a few seconds. When the tablet turns on, the home screen appears. Do not power off/turn the tablet off. If the tablet needs to be charged, ask a member of your hospital care team for help.

• How do I control the volume on the Bedside tablet?

  To control the volume, unlock the device and press the volume keys on the top side of the tablet (next to the power button). Pressing the volume keys will open a popup sound menu on the tablet screen that you can also adjust with your finger by scrolling up or down. If you still cannot hear after adjusting the volume, please ask a care team member for assistance.

• How do I change the language settings to Spanish on the Bedside tablet?

  If you need to view the MyChart Bedside tablet in Spanish, go to the tablet home screen using the square button at the bottom of the screen ( ). Select the settings icon in the top righthand corner of the tablet’s home screen to view the tablet settings.

  Scroll to the bottom of the Settings menu on the left of the Settings screen and select “Language”. The first entry in the Languages screen is the language currently being used for the Bedside tablet, “English (United States)”.

  If “Español (Estados Unidos)” is not already listed as a language to select from, click the “Add language” option. This shows a list of all the available display languages you can use on the tablet. Select “Español (Estados Unidos)” as your preferred language. You will be returned to the Languages screen where “Español (Estados Unidos)” is instantly added to the languages list.

  Tap and hold the “Español (Estados Unidos)” option and drag it to the top of the languages list. You should see the tablet language automatically change from English to Spanish.

  Note: The MyChart Bedside app is only accessible for English or Spanish.

  

• What if my tablet stops working?

  Tell a hospital care team member about any issues with the tablet so that they can help.

• Are other apps allowed on the hospital provided tablet?

  No. Only the apps that are preloaded on the tablet can be used. The tablet is not setup to download apps.

• Can I use the Internet on the tablet?

  To protect patient information, the hospital-issued tablets do not have access to the internet except for specific MyChart Bedside features.

• Can I print from MyChart Bedside?

  You cannot print documents from the tablet. Patients and caregivers with proxy access can print certain documents through their Children’s Health MyChart account after leaving the hospital.

• What if I accidentally take the tablet home?

  The Bedside tablet is the property of Children’s Health and must stay in the patient’s room during their hospital stay. The tablet will not work outside the hospital. If you accidentally take the tablet home, please return it to our Security desk. You are responsible to pay for any loss of or damage to the tablet.

General Questions

• Is there a fee to use MyChart Bedside?

  MyChart Bedside is free to use on a hospital-issued tablet during a patient’s hospital stay.

• Do I need to bring my own tablet or phone to use MyChart Bedside?

  No. You can use one of our hospital-issued tablets to use MyChart Bedside. If you already have a Children’s Health MyChart account, use the MyChart mobile app on your personal device to see information shared in MyChart Bedside.

• Who is MyChart Bedside available for?

  MyChart Bedside is available only for patients and/or their designated proxies while the patient is admitted in the hospital. The patient will enter a PIN to use the tablet, while family members with approved access will enter their own PIN to use the tablet.

  A proxy is a family member or caregiver serving as the patient’s legal guardian and has been verified by the Health Information Management Department at Children’s Health to have access to the patient’s health information.

• What is the difference between MyChart and MyChart Bedside?

  MyChart Bedside is a tool that lets patients and their designated proxies to see real-time information about the patient’s hospital stay. MyChart is like MyChart Bedside. It offers an online version of the patient’s electronic medical record. Not all things can be seen through MyChart like they can through MyChart Bedside when the patient is in the hospital. Most things about the patient’s outpatient/clinic care can be seen through MyChart.

  MyChart Bedside and MyChart work together. If you already have a Children’s Health MyChart account, you can use MyChart Bedside from the MyChart mobile app on your personal device. If you’re on the go, log into the MyChart mobile app to see information shared in MyChart Bedside.

  Learn more about the benefits of MyChart.

• What test results will I see in Bedside?

  As long as the patient is 18 years or older, or has a designated proxy, the Bedside tablet will show some test results administered during a hospital stay. There are some test results that may take days or weeks before we have results. Test results can be found in the My health section.

  If you have a question about a test result, please ask your hospital care team. If your nurse cannot answer your question, they will either make sure that it’s answered during daily care team rounds or will talk to your doctor to speak to you.

• What do I do if the information in MyChart Bedside is incomplete or not correct?

  If the information you see in MyChart Bedside does not seem right, or you have a question about what you see, please tell your doctor or nurse care team about your concerns.

• Where does the information in MyChart Bedside go after I leave the hospital? Can it be seen by anyone else?

  All information on the Bedside tablet is erased when you leave the hospital. The clinical information about the hospital stay is stored in the patient’s electronic medical record. Any notes, education materials, and health information stored in MyChart Bedside will be available in your Children’s Health MyChart account.

MyChart Bedside Features

• Home

  The MyChart Bedside home screen contains general information about the current hospital stay. For example, you will see the patient’s last set of vital signs (blood pressure, heart rate, temperature, and breathing rate), a list of problems or diagnoses that are being watched in the hospital, and depending on whether you have proxy access, a current list of the medicines being given in the hospital.

  The list of problems/diagnoses on the Home screen comes from information entered by the hospital care team for the current hospital stay. It will not list health concerns that are not being actively watched during this hospital stay. If you do not see a problem/diagnosis listed that you feel should be addressed during the hospital stay, please talk about this with your hospital care team.

• Happening soon

  Happening Soon shows the patient’s daily schedule. You can view events since the patient’s admission date and look ahead for upcoming events such as:

  • Scheduled procedures and tests (blood draws, x-rays)
  • Medicine administrations
  • Upcoming hospital appointments (therapy services, visits from other clinicians)
  • Events that you have added, such as a visit from a family member

   

  On the tablet, drag your finger across the screen to the right to see earlier events. Drag your finger across the screen to the left to see future events.

  To add an event yourself, touch the blue button at the bottom of the screen.

  Happening Soon does not include all possible events.

• Taking care of me

  In Taking care of me you can learn more about the patient’s current hospital care team. You can see each care team member’s role, photo, and read each care team member’s biography.

  On the tablet, drag your finger up and down the screen to scroll through the patient’s care team members. Tap on a photo to learn more about a care team member.

• My health

  My health gives you a view of up-to-date health information at a glance, such as recent vital signs and based on whether you have proxy access, some test lab results. You can select any item in My health to see more information and trends over the hospital stay. When the patient is under the age of 14, their view of the tablet does not have the My health information.

• To learn

  Click on an education topic to review the education information. If you have reviewed a section of Patient Education and understand it, click on the “I understand” checkmark icon at the end of that section. This will let the staff know that you have reviewed the material and understand it.

  If you have questions about a section of your Patient Education, click on the “I have questions” question mark icon at the end of the section. This will let the staff know to speak with you and answer your questions.

• Patient Education

  Patient Education gives you education resources from your hospital care team so you can learn about the patient’s care or condition on your own as you have time during the stay. These materials may be documents, videos or other resources.

  This feature does NOT replace in-person review and education with your nurse and other care team members, nor does it replace the chance to ask questions and share any concerns you may have.

• Video Visits

  While you’re in the hospital, you might talk with your hospital care team using a video program on your MyChart Bedside tablet. A member of your care team will let you know when you should use Video Visits and will help you get set up.

• Lets eat

  Let’s eat allows the patient or the parent/legal guardian (proxy) to place meal orders from the hospital kitchen. The menu presented follows the ordered diet by the patient’s doctor.

  After selecting “Let’s Eat”, press the Breakfast, Lunch or Dinner button to select the meal period for your order. You can order for the current mealtime (represented by a green dot) or a future meal through the next day.

  View the daily menu by choosing a category and scrolling through the meal items, including beverages and condiments. The patient’s diet order and allergy data are automatically connected to the Bedside app, so you can only see items the patient is allowed to eat and/or drink.

  The categories button is in the top right corner of the screen. To view the diet order from the patient’s doctor, select the downward arrow next to the patient’s name.

  Tap the meal item you want to order. Select the quantity desired and tap the “Add to Order” button. Repeat this step to add other menu items to your order. After making your meal selections, press the “Order Summary” button.

  Review your order and make any adjustments by tapping the quantity number next to the meal item (+ or -). To remove an item, change the quantity to zero. You can change the delivery time of your meal with the dropdown arrow in the right corner of the meal order.

  Press the “Place Order” button to submit your meal order.

  After the order is submitted, if you want to change or add an item to the meal order, you must delete the entire order and start again with a new order.

  To return to the MyChart Bedside app, select the “X” on the browser bar.

• I would like

  I would like lets you make non-urgent requests of some of the services we offer on the unit. For example, a patient might request comfort items like a clean hospital gown or blanket.

  This is not meant for urgent communication with your hospital care team. If the patient needs immediate medical attention, please use the call light at your bed.

• MyChart

  If you have a Children’s Health MyChart account, you can log into your MyChart account from the bottom of the MyChart screen by clicking the “Go to MyChart Now!” button.

  If your child is under the age of 18, complete the form on the MyChart Signup screen to ask for proxy use to your child’s health record (MyChart).

  To protect your child’s health information, our Health Information Management Department must verify your identity before granting you full access to your child’s health record. There will be a delay before you can view certain test results, manage appointments, and other features when logging in with your MyChart username and password.

  We will contact you if we have any questions about your information. Please note that access to a child’s record through MyChart can only be given to the patient’s parent or legal guardian.

  Patients who are 14 years of age or older can also have access to their own MyChart account with their parent/legal guardian’s permission. The parent/legal guardian must request a Minor Account for their teen by completing the Parental/Guardian Consent Access to MyChart form through their Children’s Health MyChart account.

  Learn more about how to make your Children’s Health MyChart patient portal account.

• Hospital Amenities

  Learn more about our on-site hospital amenities to make yours and your child’s experience as pleasant as possible, including gift shops, dining options, ATMs, and much more.